FAQs
Order and Payment
Choose the item you want, specify the size and color you would like (if applicable), and click on "Add to Cart." Once all items you wish to buy have been added to the cart, go to checkout to place your order.
Any major credit/debit card, PayPal and other secure options provided at the time of checkout.
As soon as a customer places an order, we begin its processing. In situations where an order needs to be modified or canceled, the customer should contact us as soon as possible.
Shipping and Delivery
There is standard, expedited, and express shipping available. The rates differ depending upon modes of shipping and your location. You may preview the rates when checking out.
Delivery time is dependent upon the region. For standard shipping, it is usually between 5 to 7 working days, for expedite it is 2 to 3 days and for express it would be 1 to 2 days.
Yes, after dispatch some status updates will be sent to your email and a tracking number will be provided. Using this number, you will be able to check your shipment status.
Returns and Exchanges
We accept members to return their items with thirty days interval. Returns are for items that are new, tagged and packed in the original box. Items that are on sale cannot be returned.
For how to return an item please go to the Returns section of the website and follow the procedures there. Refund will be issued in up to a week, five to seven working-to-business day period after your return has been received.
Yes, if you need a different size or color, please reach to the customer service department. We will be happy to attend to your exchange demand.
Sizing and Product Information
For precise measurements, check each product page’s Size Guide. You can also choose a larger size if you find yourself between two sizes and would like to be more comfortable.
There are washing instructions included for every product. For general care recommendations, please visit our Clothes Maintenance Guide.
We practice environmental sustainability. A considerable portion of our products is made of green materials. Consult the product descriptions for more information.
Account and Support
No, you can check out as a guest. But you will be able to follow your orders, have your shipping address saved, and see the history of placed orders.
Our email support@coutureoutfit.com or the telephone +447450573274 we are available 24/7.
On the login page, click on 'Forgot Password?' Notice that there are steps which will be displayed to you in order to change the password.
Promotions and Discounts
Yes, we sometimes provide discounts. To stay updated with sales and offers, subscribe to our newsletter.
Per purchase, you can only apply a single discount code. To get the best deal, make sure you enter the code that offers the largest discount.